We’ve fixed the issue and Trackur is back to normal for new searches. Saved searches should refresh within the next hour.

So, what was the issue? A single process failed to update, which held-up all other Trackur processes. We’ve made a change to the database, so any process that fails in future will be severely scolded–and stopped, so that it doesn’t hold things up again.

Andy

We’re aware of an issue that is preventing some users from conducting new search requests and also sees some saved searches not updating.

We’re working quickly to resolve the matter and will advise once everything is back to normal.

Thank you for your patience.

If you have any suggestions for new features for Trackur, we’d love to hear them over at the Trackur Suggestionbox. We promise to read every one and consider those that receive the most votes.

Thanks!

We have a big announcement for Trackur users. Today, we’re adding Trackur Trends–personalized social media trending charts!

Here’s the lowdown:

We’re adding trending reports for the keywords our users are monitoring. Trackur Trends looks similar to Google Trends or Technorati’s charts, but is much more personalized to the Trackur user. Some highlights:

• Trackur Trends loads a mini-chart right on the Trackur dashboard. Now, when you view conversations about your reputation, you can instantly view the increasing or decreasing volume of the conversation.
• Trackur Trends is fully customized to a user’s saved search. Google Trends won’t show you the trends for “Bob’s Computers” because of the lack of volume. Trackur will monitor the trends of any keyword tracked. It also includes the filters you add. If you’re monitoring news for “Apple” but filtering out “Mac” and focusing on “iPhone.” you’ll see Trackur Trends for that exact query.
• Expanded Trackur Trends: Click on any Trackur Trends chart in the dashboard, and you can view a larger version. From here, you can also change the timelime from 10 days, to 20 or 30 days, 3 months, or 6 months. Because Trackur Trends is custom to the user, you need to use it for 6 months, in order to get 6 months of trending data.

What are the benefits of Trackur Trends?

• Users can monitor the changing trends for any saved search query. Are more blogs saying “Microsoft sucks” or less?
• Watch for spikes in buzz. Did you just launch a new product? Trackur Trends will show you if the launch is generating more buzz for your company.
• Watch for industry trends. Trackur can also be used to monitor trends in the industry. If more people are discussing “3G” maybe you’d better start stocking up on 3G phones to sell.
• Keyword research. Use Trackur Trends to keep an eye on the keywords you target for your SEO and PPC campaigns. Which are getting hot? Which are going cold?

Is the price going up?

Nope! In fact, since the launch, we slashed pricing of the standard service from $88 a month to just $18. Along with the Trackur Trends launch, we are modifying our “Enterprise” solution. The price will increase very slightly ($188 to $197) but the number of saved searches is jumping from 15 to 50!

As of 3:30pm ET, Trackur is back to normal.

Enjoy your weekend!

Sometime earlier today, our hosting company’s database went down, which brought Trackur’s down with it. We’re working to reboot and restore, and this post will be updated then.

Thanks for your patience, we apologize for the inconvenience.

We’ve just created the official Trackur t-shirt with the slogan “I hear web people.” We’ll use these t-shirts as future prizes and giveaways, but anyone spotted wearing one at a conference (we need a photo) will get 3 additional saved searches added to their account–so you might want to pick one up.

There are two shirt designs, each with the same back print:

The spooky version:

And the alternate version:

Here’s the back print for both:

I’m excited to let you know that we’ve made a huge upgrade to the Trackur Enterprise service level. Now, for just $197 a month, you can save up to 50 different searches! This is more than 3 times the previous limit of 15, and allows users to now monitor all of their own reputations, their competitors, industry trends, and just about anything else.

We have more updates coming early next week, so stay tuned!

Do you love Trackur? Why not tell your friends and blog readers–and earn 35% commission in the process!

We’ve just launched the Trackur Affiliate Program which pays out a massive 35% on ALL monthly subscriptions you send our way. How quickly can that add up?

Just 10 referrals to our Enterprise service will net you over $650 each and every month!

We have a wide selection of banners to choose from or create your own text link ads.

Sign-up for the Trackur Affiliate Program today!

Trackur is back to normal and fully operational. Huzzah!