UPDATE: OK, so our techs have fixed the issue. We promised a fix in 2 hours, but managed to get it done in 11 minutes. Yay us!
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At 9:30pm ET on July 8th, we rebooted the Trackur database and were treated to some pretty nasty error messages.
Yeah, they were ugly. While we sanitize everything with Lysol, [...]
From this point out, our Trackur Tracking blog will be used for system updates and other important notices.
Why?
Because any new features will be shared on our new blog. Like this one:
White-Labeled Social Media Monitoring Dashboard Launches
Oh, and we have a new site and improved dashboard.
Update: As of 11:30am ET, we are starting to see saved searches and alerts function normally. It may take another hour or two before we cycle through all 18,000+ Trackur customers.We will continue to work with RackSpace to ensure this issue is fully resolved and prevent it from happening again.Thanks for your patience.Andy———Some users may [...]
We’re delighted to announce the launch of Trackur Free!Now, when you sign up for a Trackur account, you’ll get one saved search for free–no strings, no charge. We’re doing this to help everyone monitor their brand/reputation, so now you don’t have an excuse! Of course, if you find you need more saved searches or additional [...]
We’ve improved our email alerts. Not only do they look a lot “prettier” but Enterprise & Agency plans can now switch to just one daily email and decide which time of day to receive it!You’ll find the option under the Edit Profile dashboard.We have more exciting improvements to announce soon!
We’re delighted to roll out a new and improved Excluded Domains console for our Agency plan clients.
Now you’re able to manage excluded domains–spam sites, duplicate content, etc–globally across all client profiles, while giving your clients the ability to exclude domains for just their account.
This is how it works.
From the Exclude Domains link, you’ll now see [...]
Just a quick, but exciting update to share with you. We’re increasing the number of saved searches across all Trackur plans!
Our Personal plan increases from 3 saved searches to 5.
Corporate users now have 25 saved searches–up from 15.
Our Enterprise plan now comes with a whopping 250 saved searches–previously 150.
All monthly pricing remains the same, making [...]
If you’re already on our Agency Plan, we just made ourselves just a little less visible to your clients. Not only have we changed the login page, but we’re offering to register a unique domain name for you–so you can have your own branded monitoring solution:
If you’re not already on our Agency plan, then we’d [...]
One of the things that’s been consistent about Trackur’s social media monitoring since launch, is that we track around 90%+ of online media. You know, news, blogs, tweets, images, videos, etc.
But, what about that other 10%?
Well, we think we’ve shored that up, with the new option to submit your own RSS feed to Trackur.
The new [...]
UPDATE: This issue has now been resolved and all alerts have been restored.
Some Trackur customers are experiencing a problem with RSS and email alerts. We are working to identify and fix the problem and hope to have this back online shortly.
We appreciate your patience and apologize for any inconvenience.