We’re not entirely sure why it’s happening, but we have a plan in place. In fact, it’s something we’ve been working on for the past 6 weeks, so if you can sit tight for another 12-24 hours it should all be fixed. In addition, these changes will speed up just about every aspect of Trackur–so it will be worth your wait.

My apologies to those that are affected and thanks for your patience.

Andy Beal

CEO

Trackur.com and Track.Trackur.com are experiencing some unexaplained slowness. Like, OMG nothing will load, slow.

We’re not sure if it’s just something that requires a server restart or something more sinister.

We’re working on it and will update here when fixed.

Andy

The best we can tell, this started happening at the end of last week. It has now been completely fixed and you should see improvements in the next hour or so.

The bug only effected saved searches with multiple keywords. Instead of matching only against those keywords, Trackur would match against the first keyword and only the first letter of the second keyword. So, if you were search for “apple iphone” we were including results for “apple i” – yeah totally bizarre!

My apologies for the inconvenience!

Andy Beal

———

At 9:30pm ET on July 8th, we rebooted the Trackur database and were treated to some pretty nasty error messages.

Yeah, they were ugly. While we sanitize everything with Lysol, we’ve taken the dashboard offline. Don’t worry, we won’t miss anything and we should have the dashboard back online in the next two hours.

Thanks for your patience.

Why?

Because any new features will be shared on our new blog. Like this one:

White-Labeled Social Media Monitoring Dashboard Launches

Oh, and we have a new site and improved dashboard.

Now you’re able to manage excluded domains–spam sites, duplicate content, etc–globally across all client profiles, while giving your clients the ability to exclude domains for just their account.

This is how it works.

From the Exclude Domains link, you’ll now see a drop down list. The Global Exclude list lets you upload a list of domain names that you’d like to exclude across every single profile in your Agency account. It looks like this:

You can then select a client Profile from the drop down and–optionally–exclude domain names for just that client profile. They’ll have their own list, which looks like this:

Here’s the cool part. Only the master Agency account will see the list of Global Exclude domains–so you can filter out results without your clients knowing what’s been excluded. However, both the Agency account and the Profile will see the list of excluded domains that are unique to that Profile and either user can add or remove these domains. With this option, you give your clients the control to add their own list of excluded domains. And, of course, you can exclude a domain on the fly, by clicking the red “x” on any result.

We hope you’ll find this new feature valuable. You may also notice that Trackur is no longer mentioned inside the Agency dashboard–further allowing you to white-label your social media monitoring!

We have many more new features in the pipeline and will keep you updated as we roll them out!

Our Personal plan increases from 3 saved searches to 5.

Corporate users now have 25 saved searches–up from 15.

Our Enterprise plan now comes with a whopping 250 saved searches–previously 150.

All monthly pricing remains the same, making Trackur even better value!

Stay tuned for more exciting updates over the coming weeks.

PS. Suffice to say, our Agency plan remains at unlimited saved searches–it’s hard to increase that number!